Send your first SMS with confidence

1. Open the registration page and enter your name, email address, company details, timezone, and preferred plan.
2. Enter your phone number as 12 digits in Ghana format, such as 233241234567. Do not add spaces or the plus sign.
3. Create and confirm a password, accept the applicable terms, and submit the registration form.
4. Open the verification email and select its verification link before trying to access the dashboard.
5. If the email does not arrive, check your spam or junk folder, then use the resend option on the verification page.

1. Sign in and open your dashboard.
2. Check the current plan card and the SMS credit balance in the top navigation.
3. If no plan is active, choose an available package. If your account uses prepaid credit, select Top Up.
4. After payment, return to the dashboard and confirm that the plan or balance has updated before sending.

1. From the customer menu, open Sending → Sender ID.
2. Select Request New Sender ID and enter the business or service name you want to use.
3. Provide any requested purpose or supporting information, then submit the request.
4. Monitor the request until its status is approved. Only approved Sender IDs should be used for live campaigns.

Create a contact group

1. Open Contacts and create a group with a clear name.
2. Add any custom fields you need, such as First Name, Organisation, or Location.
3. Add contacts manually, paste a list of numbers, or import a file.

Prepare phone numbers

• Use full international numbers, including the country code.
• Keep one recipient per record and remove duplicate or invalid numbers.
• Only upload people who have consented to receive your messages.

Send to selected contacts

1. Open Contacts, then open the contact group containing the intended recipients.
2. Select the checkbox beside one contact or multiple contacts. You can prepare up to 100 recipients at a time.
3. Open Actions and select Send message.
4. Quick Send opens with the eligible phone numbers already entered and the correct newline separator selected.
5. Select the Sender ID and sending server, write or choose the message, review the recipient and SMS segment counts, then send.

1. Open SMS → Quick Send, or select recipients from a contact group using Actions → Send message.
2. Select an approved Sender ID and the available sending server.
3. Enter a phone number manually, or review the one or more numbers prefilled from Contacts.
4. Write the message and review its recipient, character, and segment counts.
5. Send the test, then open Reports to confirm its delivery status.

1. Open SMS → Campaign Builder.
2. Choose the sending server, approved Sender ID, and contact groups.
3. Write the message or select a saved template. Add personalisation fields only when your contacts contain the required data.
4. Review recipient count, message segments, estimated units, timezone, and delivery schedule.
5. Send immediately or choose a future schedule, then confirm the campaign.

A campaign playbook is a reusable starting point for a standard SMS campaign. It can remember the message, selected contact groups, Sender IDs, preferred sending server, and a suggested frequency.

Start from a playbook

1. Open SMS → Playbooks.
2. Choose a school, faith-community, membership, birthday, or general starter; or open Reports → Campaigns, view one of your campaigns, and select Save as playbook.
3. Edit a saved playbook whenever its message, audience groups, sender, or suggested frequency changes.
4. Select Use. Campaign Builder opens with the saved values, after removing any audience groups that are no longer active.
5. Review every field, replace bracketed text, check the SMS segment and credit estimate, and explicitly enable scheduling if required. The playbook never submits the campaign for you.

Campaign playbooks versus automations

Birthday playbook versus birthday automation

• Birthday playbook: supplies reusable birthday wording and campaign defaults. You choose the audience and launch or schedule each campaign yourself. It does not read a date-of-birth field or know whose birthday it is.
• Birthday automation: uses the selected contact group and birthday custom field to find contacts whose month and day match the configured trigger date. Once enabled, it can send at the configured time without rebuilding a campaign.
• The birthday automation records who was triggered and excludes that contact from being triggered by the same automation again in the same year.

Set up birthday automation

1. Create a date-of-birth custom field in the intended contact group.
2. Populate that field for each participating contact using the platform's configured date format.
3. During setup, the platform checks the selected timing and requires an eligible matching contact. If it reports no matching birthday, verify the birthday values, selected field, “before” setting, and trigger time.
4. Open Automations, create Say Happy Birthday, and select the contact group and birthday field.
5. Choose whether to send on or before the birthday, set the trigger time and timezone, then review the sender and message.
6. Save and enable the automation. Monitor its report and disable it if the rule should stop.

1. Open SMS → Send Using File and download the sample file.
2. Keep the header row and enter one recipient per row. Phone Number is required; other spreadsheet fields are optional.
3. Avoid formulas, merged cells, decorated number formats, or multiple numbers in one cell.
4. Upload the file, map its fields if prompted, then review the detected recipients and message.
5. Confirm the Sender ID, cost, and schedule before submitting.

1. Open Voice, then choose Quick Send, Campaign Builder, or Send Using File.
2. Select the voice route available on your account.
3. Provide the message in the format requested for that route. The form changes automatically when you select a route.
4. Choose your recipients, review the details, and send a test to your own phone before sending to a larger audience.
5. Open Reports → All Messages to follow the call result.

Understand common statuses

• Pending or queued: the platform accepted the message and is preparing or waiting to send it.
• Sent: the sending provider accepted the message.
• Delivered: a delivery receipt confirms arrival at the recipient network or device.
• Failed or undelivered: open the individual record and review its response or error before retrying.

Understand voice call statuses

• Submitted: the voice request was accepted and is waiting for a final result.
• Answered or Delivered: the call connected successfully.
• Busy or No answer: the call did not connect to the recipient.
• Rejected, Expired, or Failed: the call could not be delivered. Review the recipient and audio before trying again.

Open Reports → Problem Numbers. A number appears when it has at least three terminal failures across two or more separate sends in the selected history window, at least 75% of its attempts failed, and no successful delivery was recorded.

1. Use the phone number, history window, and minimum failure filters to narrow the results.
2. Select View history to review the number's individual delivery results before taking action.
3. Select Add to blacklist and confirm to exclude the number from future campaigns. Matching saved contacts are also unsubscribed.
4. If the number becomes valid again, select Remove from blacklist. It becomes eligible for future campaigns and matching saved contacts are resubscribed.

The authenticated developer area contains API credentials, webhook settings, sending-server options, request parameters, and examples for supported channels. Treat every API token like a password and never place one in a public page, screenshot, or client-side application.